Collection of Personal Data

In order to provide you with the personalized recommended products, efficient customer service, and timely news notification, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site.  Including your name, e-mail address, gender, IP, device information, your billing and shipping address information, phone number, address, language preference, merchandise category preferences.

At Hiwigs.com, we respect and take the protection for your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.

Use of Personal Data

We collect Personal Information that you provide to us voluntarily and process it for the following purposes:

To create your personal account at Hiwigs.com

To complete transactions with you;

To be able to contact you in the event of any problems with the delivery of your items;

To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed;

To know your needs and preferences and recommend personalized products;

To develop, enhance, market and provide products and services to meet your needs;

To process exchanges or product returns;

To improve our services and respond to requests or complaints.

The Content & Frequency of our communication with you

For automatically triggered email, SMS, and App push notifications. We may send you a confirmation email or a SMS verification after you register with Hiwigs as well as service-related notifications as necessary. 

For example: 

Your order confirmation email;

Your address change confirmation email;

Your payment confirmation email;

Your order delivery notice;

Your package logistics method changing notification;

The above list are closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above email will not be received again.

The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.

Children’s Privacy

If you are under 16 years old please use Hiwigs only given or authorized by the holder of parental responsibility over the child. 

Hiwigs does not collect, use, or transfer data to third parties with any data from children under 13. We will immediately delete the data when we learn that we have collected the personal data of a child under 13. If you find any child under 13 years old was registered on our site, please contact us to delete.

Processing of information

The Fair Information Practices Principles form the backbone of privacy law in the UK.You agreed to clearly and fully understand, for the sole purpose that providing you with the personalized recommended products, efficient customer service, and timely news notification, we shall have the right to your personal data or data set for processing, including but not limited to the following any one or a series of operations, such as collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means.

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